Our Commitment to Satisfaction

At Nutrachoco, we strive to ensure that every chocolate not only delights your senses but also enriches your wellness journey. We understand the importance of trust and satisfaction in building lasting relationships with our customers. Therefore, we offer a clear and straightforward refund policy for our customers across India.

Refund Eligibility

  • Damaged Products: If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. We request that you provide photographic evidence of the damaged product to support your claim.
  • Incorrect Products: If the product delivered is not what you ordered, please contact us within 48 hours of delivery for a swift resolution.
  • Medical Concerns: In rare cases where adverse health reactions are experienced and can be directly linked to our products, please consult with a healthcare professional immediately. Such cases will require a detailed report from the health professional, and refunds will be considered on a case-by-case basis.

Products Not Eligible for Refunds

  • Products that have been opened or used, unless defective.
  • Products that have been tampered with or are missing serial numbers or other elements that enable traceability.
  • Products not purchased directly through our official website or authorized retailers.

Process for Requesting a Refund

  1. Contact our customer service team via email at support@nutrachoco.com with your order number, details of the issue, and any relevant photographs or documents.
  2. Once we receive your request, we will initiate an investigation. This process may take up to 7 working days.
  3. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@nutrachoco.com.